Frequently Asked Questions (FAQ)
1. What services do you offer?
ARTISIDESIGN, operated by ArtisiDigital LTD, provides professional digital design services, including branding, logo design, graphic design, landing pages, UI/UX design, and website design. All services are delivered digitally.
2. How can I place an order?
You can place an order by selecting a service package directly on our website or by contacting us through our contact form or email. Please provide detailed information about your project to ensure accurate delivery.
3. What is your design process?
Our process typically includes:
Consultation: Understanding your goals and requirements
Design: Creating initial concepts based on your brief
Review: Collecting feedback and implementing revisions
Final Delivery: Delivering approved files electronically
4. How long does it take to complete a project?
Project timelines depend on complexity:
Small projects: 3–5 business days
Larger projects: 1–2 weeks
Estimated delivery times are provided before work begins.
5. What file formats will I receive?
Final files may include formats such as JPG, PNG, PDF, and editable source files (e.g. AI, PSD) where applicable and agreed upon.
6. How do I make payments?
All payments are processed securely through Stripe using accepted payment methods available at checkout.
7. Can I request revisions?
Yes. Each service package includes a defined number of revisions. Additional revisions may be subject to extra charges.
8. Do you offer expedited services?
Yes. Rush or priority services may be available for an additional fee, subject to availability.
9. Do you offer refunds?
Refunds are governed by our Refund & Cancellation Policy. Due to the custom nature of digital design services, completed work is generally non-refundable.
10. How will I receive the final design?
Final deliverables are sent electronically via email or secure download links such as Google Drive or WeTransfer.