Refund & Return Policy
Because we provide custom digital design services (logos, business cards, and related graphic design), all sales are generally final. Full payment is required online before the project starts.
1. Refund Eligibility
A refund may be considered only in the following cases:
Full payment was made, but work has not started at all.
A technical error or mistake on our side makes the final design unusable, and we are unable to fix it.
The delivered service clearly does not match the agreed project scope based on written communication.
2. Non-Refundable Cases
Refunds will not be issued in these situations:
Once the project has started.
After any concepts, drafts, or previews have been delivered.
If the client changes their mind or personal preference after approving a design direction.
If delays occur due to missing or late information from the client.
For completed projects that include the agreed three (3) revisions.
For rush or express services once work has begun.
3. Revisions Policy
Each project includes three (3) free revisions.
Revisions apply only to the original design concept.
Major changes (new concept, different style, name change, or new business direction) are considered a new project and may require additional payment.
4. Payment Terms
Full payment is required in advance through our website.
By completing the payment, the client agrees to this Refund & Return Policy.
5. Refund Processing
If a refund is approved:
It will be processed within 5–10 business days, depending on the payment method used.
6. Contact
For any refund-related requests, please contact us with your order details and reason for the request. We typically respond within 24–48 hours.
Email: contact@artisidesign.com
Phone: +44 7474795372
Address: 24–26 Arcadia Avenue, London, N3 2JU, United Kingdom
Business Hours: Monday to Friday, 08:00 – 18:30 (GMT)